FAQ

If your order has not yet been shipped out we may be able to modify your order. If you don't want to wait for us to reply to a contact form, you may request an order cancellation and simply re-order with a new cart. If an order has been shipped out we are unable to cancel it. You do have a few options: 1) Reject the delivery at the door. Once the parcel returns back to us you'll be refunded by our returns team. 2) Request a return. Any unopened product may be returned to us for a refund. You may return it by shipping it back to us or we can send you a return label. Return shipping will be deducted from your refund if the return is not due to an error in picking/packing or damage to the product.

We may have sent your order in multiple shipments. To verify, please check the shipping confirmation email and the packing slip included in the parcel. The packing slip will confirm which items you can expect to find inside. If an item is missing, please contact our Customer Service Team at info@cuethetea.com within 30 days of receiving your package. We will do our best to find a solution as quickly as possible.

If your item is damaged, please contact our Customer Service team within 30 days of receiving your package. Please include your order number, a photo of the damaged product, and any other helpful details. We will do what we can to find the best solution for you!

Yes! Any order $70 and upwards before taxes qualifies for free shipping anywhere in Canada. The option to choose free shipping can be found during the checkout process.

Once your order has been dispatched, you will receive an e-mail with your tracking number and courier. If your tracking link is not working please contact us for assistance. In the case you are a local customer, we may choose to hand deliver your order to your door. Local deliveries will be confirmed with either a signed delivery slip or an image of the order at your doorstep.

Standard shipping takes anywhere between 3-10 business days depending on several factors like distance, weather and time of year. If you paid for expedited shipping you should expect your shipment to arrive between 3-5 business days. If your chosen shipping time has elapsed we will be happy to look into the shipping for you. You can expect to see delays during the holiday season and we do apologize in advance. Lost or mis-delivered packages can be refunded or dispatched again for you.

Unfortunately, we do not offer shipping outside of Canada at the moment. We do have plans to offer shipping to the USA!

Yes PO boxes are acceptable shipping locations! However, there may be limited options for delivery carrier. We will do our best to accommodate any shipping requests.

Shipping fee is non-refundable. Online returns with a valid e-receipt can be made within 30 days. As a fraud prevention and security measure, eligible refunds can only be issued to the original form(s) of payment. We will only accept returns on items that are in original condition: Unused and in the original sealed packaging. Products that have been opened, used, or are not in their original condition will not be eligible for a return. Gift Cards: We do not accept returns or exchanges on gift cards. All gift card sales are final. Gift cards do not expire. You can find more information here.

You can request a return with us on the contact page or send an email to us at info@cuethetea.com. Please include your order number in the form and what items you wish to return.

Refunds may take several business days depending on your payment method. Unfortunately, it cannot be sped up as it takes time for the refunds to process from different banks and payment processors. If significant time has elapsed and you have not yet received your refund, please let us know to look into it for you!

To ensure a full-bodied and high-quality product every time, we source teas from regions across the world. They include Sri Lanka, India, China, Japan, Indonesia, some parts of Africa and South America.

We produce our teas through a meticulous process, selecting the finest ingredients and ensuring quality at every step. All our teas are packaged at a local, family-owned clean facility that handcrafts teas with great passion. We work closely with our suppliers to keep our teas fresh and sustainable.

Yes, all our teas are organic and vegan.

Most of our teas contain 0 or negligible calories. The teas themselves are sugar free. In flavoured teas, there may be natural sweeteners though.

All our teas will have a best before date ranging between 1-3 years. Teabags that are individually wrapped should be stored in a dry location. Loose leaf or tea bags that come in a re-sealable bag or tin do not need to be re-sealed in a different container.

Visit the product page and you will find optimal water brewing temperature for each specific tea! In the rare case that the brewing temperature is not indicated please contact us or follow this general guide:

We take all major credit and debit cards. Credit cards accepted include: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro. Depending on your device, you may also checkout with Apple Pay or Google Pay,

Why yes we do! Click here

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